Types of Care

Our specialist home carers aim to provide the highest care and customers service to all our service users and their families.

DELIVERING PERSONAL CARE

We Care

Our home care assistants have the skills and competence to help improve the lives of all our service users, including healthy adults. Our service users may find that they need assistance with tasks such as housekeeping, meal preparation, and scheduling that allows them to spend more time relaxing and enjoying leisure activities or spending time with friends and family.

Skilled Care Assistants

Private Care Service

Our Care at Home service specializes in providing bespoke care packages for adults of all ages who want to live independently in their own homes with the right amount of support.

Our home care assistants have the skills and competence to help improve the lives of all our service users, including healthy adults. Our service users may find that they need assistance with tasks such as housekeeping, meal preparation, and scheduling that allows them to spend more time relaxing and enjoying leisure activities or spending time with friends and family.

Our Living support service includes assisting with;

  • Meal planning, cooking and food preparation
  • Housekeeping
  • Shopping & errands
  • Pet care
  • Accompanied outings
  • Assisting with leisure & social activities
  • Assisting with travel arrangements
  • Special projects

We pride ourselves on hiring reliable staff that can think on their feet and provide the right levels of support in order to help you achieve set goals such as taking up a new hobby or voluntary activity, finding an old friend you lost contact with and numerous other activities.

Our clients vary in age range and come to us for high-quality support and care to meet a variety of needs.

These include:

  • Elderly Clients
  • Clients that require help with their mobility
  • Clients who have disabilities
  • Clients recovering from surgery or hospital visits
  • Clients who need companionship
  • Whether you require a few hours’ support or round-the-clock care, our clients rely on us to understand their needs and to respond to them with the warmth and professionalism they deserve.

We are also highly experienced in providing care for complex situations and we always look to work closely with our service users and their families. Our flexible approach means that our clients can increase or reduce the type of services they receive at any time.

Are you looking to join the team?

View our range of latest vacancies at Avenue Care.
View our latest jobs
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Funded Care Service

Funded Care involves working with your local authority to deliver packages of care that have been assessed to each service users’ requirements.

The level of funding will depend upon an assessment of needs which is broadly based on the level of assistance required with daily living activities, such as washing, dressing, preparing meals and taking medication.

Within this process, the local authority would perform means tested calculations around a service user’s income, savings and capital and establish what level of funded care is required (this may vary from partial to full packages of care).

We will then work closely with both the service users and the local authority in order to ensure the care packages are supported and any proposed changes to the support is discussed and implemented within the right timescales.

GET IN TOUCH

Care Hotline Service

Whether they require a few hours’ support only or round-the-clock care, our clients rely on us to understand their particular requirements and to respond to them with the warmth and professionalism they deserve.

We are highly experienced in providing for complex care situations and our flexible approach means that clients can adapt, increase or reduce the type of services they receive at any time.

Are you looking to join the team?

View our range of latest vacancies at Avenue Care.
View our latest jobs

FAQs

1: What will my responsibilities be on a day-to-day basis?

As a home carer with Avenue you’ll be visiting our service users within your local area and typically assisting them with the following tasks; Medical administration prompts, personal care, meal preparation and housework, mobility requests – assisting service users mobility with the use of hoists and aids typically transferring them from beds and chairs to bathrooms and vice versa.  Avenue carers also support our service users with appointments and social engagements as well as assisting with palliative/end of life care.

2: Will I be working by myself or with other care staff?

Runs and rota’s differ in each of our areas depending on the service users requirements and we do facilitate individual care runs as well as full double up runs in all areas.  Typically there may be one or two “double-up” visits per shift.

3: What are the shift times and can Avenue work around other jobs/commitments?

Typically our morning shift starts at 7am and finishes at 2pm and our afternoon/back shift starts at 4pm and finishes at 10.30pm.  New staff are offered a contract that is based on their weekly availability so that you know when you’ll be working on a weekly basis, there is always the opportunity to pick-up extra shifts should that be desired.

4: Do I have to pay for any equipment or PPE for the roles?

No, all our staff are equipped with a uniform/rucksack which contains unique badge identification and also all the necessary PPR required for the role.  Additional PPE can be collected FOC from our localised offices.

5: What happens when the office closes at 5pm and at the weekends?

Avenue operate a 24/7 emergency on-call service whereby an experienced member of our care management team is always a phone call away to support and queries that staff need answered.  This service is activated midweek 5pm to 8.30am and all weekend should you need any assistance or re-assurance.

6: Do I have to do your in-house training/Induction programme?

Yes, we ask all new members of staff to complete this.  Our training managers cater for new staff that have had no care experience and also qualified staff that have a history of experience in social/home care.

7: What rotas do you have?

Our carers typically work on a two week fixed rota which means working every second weekend.  Avenue support Full-time, Part-time and sessional contracts for our staff.

8: Where will I be working?

Our carers work across the East of Scotland in localised areas.  Avenue commit to settling new care staff into the same rota/runs for a minimum of two months and we can also support carer relocations.

9: Do you pay for travel?

No, our carers pay for their own travel and we can support annual mileage claims to HMRC.

10: How soon can I start?

All our carers have to complete our induction training and get signed off by our recruitment team - completing necessary background and reference checks as well as award of a PVG from disclosure Scotland

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