Avenue Care Services

Our specialist home carers aim to provide the highest care and customers service to all our service users and their families.

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About us

Our Care service offers you support in your own home by providing personal care and practical domestic help in a way which fits with your assessed individual needs and requirements.

Our Care Assistants can provide assistance with getting up, dressing, undressing, and going to bed, as well as with personal hygiene such as going to the toilet, washing and shaving. Household tasks will also be carried out such as bed-making, laundry and some housework.

About us

We Pride Ourselves

We pride ourselves on the excellent training programme we offer to our Care Assistants. We run a full, tutor-led training programme which covers the mandatory training required to carry out the Carer’s role effectively and professionally.

Once we have completed interviews and reference and qualifications checks we offer all Care Assistants three days of tutor-led classroom training on key areas such as medication prompts and lifting and handling protocols. Our Care Assistants will then shadow experienced care assistants for two full days prior to starting work.

Our team members also attend mandatory training at least once per year but if supervision or observation feedback finds they could benefit from further training on any of the following areas;

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Further Training

Manual Handling
Medication Awareness
Lone Working
Infection Control
Adult & Child Protection
Social Media Awarenes
Dementia Awareness
Personal & Intimate Care
Stoma & Catheter Care

Specialist Support

With a team of skilled Care Assistants, we can offer the support and care you or your loved ones deserve. Our staff are offered extended training in Alzheimer’s Care, End of Life Care, Diabetes Awareness and Health & Nutrition.


Types of Assistance

Our support at Home service is designed to meet the differing needs of each individual. Our service users may require assistance with meal preparation or companionship or physical care needs, such as assistance with washing, bathing, toileting, hoisting support.

Are you looking to join the team?

View our range of latest vacancies at Avenue Care.
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1: What will my responsibilities be on a day-to-day basis?

As a home carer with Avenue you’ll be visiting our service users within your local area and typically assisting them with the following tasks; Medical administration prompts, personal care, meal preparation and housework, mobility requests – assisting service users mobility with the use of hoists and aids typically transferring them from beds and chairs to bathrooms and vice versa.  Avenue carers also support our service users with appointments and social engagements as well as assisting with palliative/end of life care.

2: Will I be working by myself or with other care staff?

Runs and rota’s differ in each of our areas depending on the service users requirements and we do facilitate individual care runs as well as full double up runs in all areas.  Typically there may be one or two “double-up” visits per shift.

3: What are the shift times and can Avenue work around other jobs/commitments?

Typically our morning shift starts at 7am and finishes at 2pm and our afternoon/back shift starts at 4pm and finishes at 10.30pm.  New staff are offered a contract that is based on their weekly availability so that you know when you’ll be working on a weekly basis, there is always the opportunity to pick-up extra shifts should that be desired.

4: Do I have to pay for any equipment or PPE for the roles?

No, all our staff are equipped with a uniform/rucksack which contains unique badge identification and also all the necessary PPR required for the role.  Additional PPE can be collected FOC from our localised offices.

5: What happens when the office closes at 5pm and at the weekends?

Avenue operate a 24/7 emergency on-call service whereby an experienced member of our care management team is always a phone call away to support and queries that staff need answered.  This service is activated midweek 5pm to 8.30am and all weekend should you need any assistance or re-assurance.

6: Do I have to do your in-house training/Induction programme?

Yes, we ask all new members of staff to complete this.  Our training managers cater for new staff that have had no care experience and also qualified staff that have a history of experience in social/home care.

7: What rotas do you have?

Our carers typically work on a two week fixed rota which means working every second weekend.  Avenue support Full-time, Part-time and sessional contracts for our staff.

8: Where will I be working?

Our carers work across the East of Scotland in localised areas.  Avenue commit to settling new care staff into the same rota/runs for a minimum of two months and we can also support carer relocations.

9: Do you pay for travel?

No, our carers pay for their own travel and we can support annual mileage claims to HMRC.

10: How soon can I start?

All our carers have to complete our induction training and get signed off by our recruitment team - completing necessary background and reference checks as well as award of a PVG from disclosure Scotland

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